Support Hours of Operation
Stone Cobra has engineers available to answer your questions. Submit technical support requests for Stone Cobra products and services.
North America
Basic Support Hours
- 7 AM – 5 PM Pacific Time Zone
- GMT -8 PST from 2 AM on the First Sunday of November through 1:59 AM on the Second Sunday in March
- GMT -7 PDT from 2 AM on the Second Sunday in March through 1:59 AM on the First Sunday of November
Premium Support Hours
- 24 hours a day X 7 days a week
Europe Mid. East & Africa
Basic Support Hours
- 8 AM – 5 PM GMT
Premium Support Hours
- 24 hours a day X 7 days a week
Asia Pacific
Basic Support Hours
- 7 AM – 5 PM [GMT +8]
Premium Support Hours
- 24 hours a day X 7 days a week
Contacting Support
Basic Support
For System Outages and other Critical Issues 916-797-6272 (option 5)
For non-critical issues, feature requests and general questions email our support team at .
Premium Support
For System Outages and other Critical Issues 916-797-6272 (option 5)
For non-critical issues, feature requests and general questions 916-797-6272 (option 5) –OR- email our VIP support team at .
Support Holidays
Email and Basic Support is closed for the following Stone Cobra Holidays. From 12:01 AM to 11:59 PM PST [GMT -8] on the following days
- September 7, 2009
- November 26 - 27, 2009
- December 23 - 25, 2009
- January 1, 2010
- May 31, 2010
- July 5, 2010
- September 6, 2010
- November 25 - 26, 2010
- December 22 - 24, 2010
- December 31, 2010


