Support Hours of Operation
Stone Cobra has engineers available to answer your questions. Submit technical support requests for Stone Cobra products and services.North America
Basic Support Hours
- 8 AM – 5 PM Pacific Time Zone, Monday - Friday
- GMT -8 PST from 2 AM on the First Sunday of November through 1:59 AM on the Second Sunday in March
- GMT -7 PDT from 2 AM on the Second Sunday in March through 1:59 AM on the First Sunday of November
Premium Support Hours
- 24 hours a day X 7 days a week
Europe Mid. East & Africa
Basic Support Hours
- 8 AM – 5 PM GMT, Monday - Friday
Premium Support Hours
- 24 hours a day X 7 days a week
Asia Pacific
Basic Support Hours
- 8 AM – 5 PM [GMT +8], Monday - Friday
Premium Support Hours
- 24 hours a day X 7 days a week
Contacting Support
Basic Support
For System Outages and other Critical Issues 916-797-6272 (option 5) For non-critical issues, feature requests and general questions email our support team at .Premium Support
For System Outages and other Critical Issues 916-797-6272 (option 5) For non-critical issues, feature requests and general questions 916-797-6272 (option 5) –OR- email our VIP support team at .Support Holidays
Email and Basic Support is closed for the following Stone Cobra Holidays. From 12:01 AM to 11:59 PM PST [GMT -8] on the following days- May 30, 2011
- July 4, 2011
- September 5, 2011
- November 23-25, 2011
- December 22-23, 2011
- December 26-27, 2011
- May 28, 2012
- July 4-6, 2012
- September 3, 2012
- November 22-23, 2012
- December 24-25, 2012
- December 31, 2012
