Salesforce.com

ISV and Consulting Partner

As the industry leader, salesforce.com has led the transformation of more than 55,000 customers to SaaS and cloud computing for Customer Relationship Management (CRM). CRM is all about managing the relationships you have with your customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping satisfied customers. It’s an overall strategy to help you learn more about your customers and their behavior so you can develop stronger, lasting relationships that will benefit both you and your customers. It’s very hard to run a successful business without a strong focus on CRM. After all, it’s all about the customer.

Salesforce CRM Solutions for Service & Support: CRM helps you collect customer support requests from all your channels, assign support cases to the appropriate agent or group of agents, leverage the best solutions to customer problems, escalate support cases when needed, help customers find solutions via your Web site, stick to the service-level agreements you have with your customers, and identify areas for service improvements. All that translates to better service and happier customers.

Stone Cobra has partnered with salesforce.com to provide value-added products and services to the Salesforce offering. BlackCRM adds to the Salesforce Service Cloud by providing mission critical modules such as the productive agent interface and industry leading troubleshooting methodologies. PIIT Viper provides software for Problem and Incident Management in IT Help desks with integrated methodologies endorsed by ITIL. Stone Cobra Services provide custom implementation and integration services for world class call centers.