DB Kay & Associates

Technology Partner

DB Kay & Associates is the leading provider of training and consulting for Knowledge Centered Support (KCS), Knowledge Management (KM), self-service, remote access, and collaboration. Kay has been recognized with a Consortium Innovator Award from the Consortium for Service Innovation for his contributions to their Knowledge Centered Support (KCS) and Adaptive Organization (AO) initiatives. He is co-inventor of six pending patents covering the use of next-generation technology in customer service. Kay is one of six instructors certified by the Help Desk Institute (HDI) to teach the Knowledge Centered Support (KCS) Foundations workshop, and is HDI certified as a Help Desk Manager. DB Kay & Associates works with industry-leading support organizations such as Microsoft and Apple Computer.

Companies looking to implement Knowledge Centered Support (KCS) benefit from the partnership between DB Kay & Associates and Stone Cobra. DB Kay bring the expertise to introduce and implement the cultural change and business processes necessary for effective KCS rollouts. Stone Cobra provides the software products, BlackCRM, and technology services that facilitate and enforce the KCS process to get the most out of your initiative. The partnership between business process and technology ensures project success and maximum ROI.

For more information about utilizing the Stone Cobra and DB Kay partnership to jumpstart your Knowledge Centered Support initiative, email us at .