We are the Technology Experts

Although we are a technology company, we believe that technology is best used as an enabler for efficient business processes and communication. To that end, Stone Cobra is an active member of the Service & Support community as an Expert Alliance Partner of the SSPA, member of the Consortium for Service Innovation, and board member of AIIM enterprise content management group. Through our Service & Support industry knowledge and creative technology solutions, Stone Cobra has become a recognized expert in Knowledge Management KM, Knowledge Centered Support (KCS^TM), Customer Relationship Management CRM and Enterprise Search.

Focusing on the 360 degree view of the customer, Stone Cobra’s expertise also benefits Sales, Marketing and Product Development organizations. For Sales and Marketing organizations, Stone Cobra has tools and processes to increase customer conversions, drive online adoption, provide a personalized online customer experience, facilitate real-time content updates, decrease forms abandonment rate and present context-relevant promotions. For Product Development organizations, Stone Cobra implements solutions for collaboration, issue troubleshooting and resolution, knowledge management and idea generation.

At Stone Cobra our innovative technology solutions consistently prove to be the critical success factor in determining long-term business results.