Stone Cobra specializes in enterprise software and services that align organizations and industry best practices with market-leading technology solutions. With experience in industries such as financial, automotive, high-tech, insurance, health care, retail, manufacturing and government, Stone Cobra has a proven track record of quality and distinction.

Juniper Networks

Stone Cobra first assisted Juniper Networks with a critical and complex Knowledge Management/KB initiative in 2005 that contributed greatly to our 3 consecutive ASP Top 10 Web Support awards. Our success with that engagement made it a no-brainer to bring them back for our new KB launch in 2008.”
Keith Redfield, Director, Global Support Technology/eSupport

Product Showcase

KCS Maturity Models

KCS breaks through the limitations of current support strategies and enables support organizations to deliver greater value with more efficiency. The secret? Capitalizing on what they already have - knowledge. Take the Survey!

Request a live demo of BlackCRM!

Request a live demo of BlackCRM!

BlackCRM is a native Salesforce.com application that elevates case management to the level of a world-class service and support tool by building in industry-recognized best practices for problem solving, decision making, knowledge management, performance analysis, and collaboration.

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What’s New?

Office Hours

Stone Cobra sets aside time each month to lend expertise, offer advice and answer questions free of charge. Email to reserve your spot for the upcoming office hours.

September 15, 2010

  • 7 am – 8 am PDT
  • 1 pm –2 pm PDT
  • 8 pm – 9 pm PDT

October 13, 2010

  • 7 am – 8 am PDT
  • 1 pm –2 pm PDT
  • 8 pm – 9 pm PDT