KCS - Knowledge-Centered Support
It’s all about Value… providing more Value to your customers with improved interactions… bringing more Value to your company by successfully handling more capacity in your existing organization… delivering more Value to your product lifecycle by integrating customer feedback into the loop.
Image courtesy of the Consortium for Service Innovation
Stone Cobra is an advocate of Customer Support Best Practice Methodologies including Knowledge-Centered Support and Lean Six Sigma. Stone Cobra offers services to assist in your KCS implementation. Join the Forums and interact with others who are interested in KCS.
News
- How to use a wiki in your organization - October 19, 2007
- Interview with David Kay, DB Kay and Associates - August 22, 2007
- Interview with Kate Leggett - Director of Product Management for Kana Knowledge Based Products - June 27, 2007
- KCS Interview With Mark Buckallew - InQuira Product Manager - May 22, 2007
- HDI Presents KCS Training Seminars - April 30, 2007
Three series of summer training classes will be held by HDI. For further information and registration visit HDI.
- KCS Training - April 30, 2007
A three-day KCS Foundations Workshop will be held in England June 4-6, 2007. See the Pro-Cubed Website or call 0845 330 6457 for additional information.
- KCS Training in New York - March 2, 2007
A three-day training session, Knowledge Management Foundations Workshop: The KCS Principles, will be held in New York 03/19/07 - 03/21/2007
To download a course catalog visit the HDI website - Stone Cobra Website Launch - February 15, 2007
Today Stone Cobra launched the new website with information on software development, integration and implementation in addition to an interactive segment focused on Knowedge-Centered Support (KCS).
- KCS Training - February 15, 2007
A three-day KCS Foundations Training Session will be held in (Irving) Dallas, Texas March 7-9, 2007
- New PDF Knowledge Generator - February 7, 2007
Stone Cobra announces the release of an add-on product that automatically produces PDF documents from your Knowledge Management application.
Articles
-
Increase Call Center Efficiency with Knowledge-Centered Support
KCSSM and Lean Six Sigma thinking can be combined to create a powerful force for increasing ROI and call center capacity…
-
Road Map for Implementing Knowledge-Centered Support (KCS)
Knowledge-Centered SupportSM (KCSSM) can be the catalyst for huge gains in call center efficiency and capacity metrics…