Juniper Networks
Stone Cobra first assisted Juniper Networks with a critical and complex Knowledge Management/KB initiative in 2005 that contributed greatly to our 3 consecutive ASP Top 10 Web Support awards. Our success with that engagement made it a no-brainer to bring them back for our new KB launch in 2008.
- Keith Redfield, Director, Global Support Technology/eSupport
 
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KCS Maturity ModelsKCS breaks through the limitations of current support strategies and enables support organizations to deliver greater value with more efficiency. The secret? Capitalizing on what they already have - knowledge. Take the Survey! BlackCRM is a native Salesforce.com application that elevates case management to the level of a world-class service and support tool by building in industry-recognized best practices for problem solving, decision making, knowledge management, performance analysis, and collaboration. |
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December 5, 2009Check out these two Dreamforce sessions featuring Stone Cobra CEO, Amanda Roberts, and learn how you can create and deliver long-term ROI for your service organization. November 11, 2009Stone Cobra CEO, Amanda Roberts, just earned the distinct recognition of a KCS Innovator’s Award from the Consortium for Service Innovation. Details should be posted soon! September 16, 2009The SSPA conference in Las Vegas starts Monday, September 19th. The Stone Cobra team will be there to showcase our new IT Help Desk Application, PIIT Viper. Stop by our booth for a live demo! August 24, 2009Salesforce.com announces BlackCRM as a FINALIST in the Force.com Forty. Come check it out and get a live demo at Dreamforce Global Gathering 2009. November 5, 2009Dreamforce is just around the corner!! Will you be there? Look for Stone Cobra’s booth on the Main Expo floor, and ask for a LIVE demo of BlackCRM and PIIT Viper!! September 19, 2009The Service and Support Professionals Association (SSPA) is now the Technology Services Industry Association (TSIA). Congratulations on a successful changeover! July 21, 20098 Factors Impacting Enterprise Content Management (ECM) June 11, 2009
June 04, 2009Salesforce.com’s Service Cloud Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine |
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Stone Cobra sets aside time each month to lend expertise, offer advice and answer questions free of charge. Email to reserve your spot for the upcoming office hours. February 15, 2010
March 12, 2010
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